FREE • NO SIGN-UP
Build smarter QA scorecards. Score every interaction with confidence.
Create weighted QA scorecards, calculate quality results instantly, and give your customer-service team clearer, more consistent feedback.
Free and Accessible
Use practical CX quality tools without subscriptions or complicated setup.
Built for Real QA Work
Designed around scorecards, weighted evaluations, coaching and everyday contact-centre requirements.
Clear, Instant Results
Reduce manual calculations and turn quality evaluations into understandable performance insights.
Build a scorecard that fits your quality process.
Create customized quality parameters, assign appropriate weights and evaluate customer interactions using Met, Partial, Not Met and N/A scoring. The calculator updates the weighted result automatically and supports fatal or auto-fail parameters.
- Customize quality parameters and weights
- Calculate weighted quality scores instantly
- Add process-specific metrics
- Identify fatal and auto-fail errors
- Record feedback and observations
- Print or share the evaluation result
Create and score your QA evaluation in three simple steps.
Customize
Edit the quality parameters and assign weights based on your process requirements.
Evaluate
Select the appropriate performance rating for each quality parameter.
Improve
Review the weighted result, identify quality gaps and use the findings for more focused coaching.
Designed for professionals who improve customer experiences.
Quality Analysts
Team Leaders
Quality Managers
Trainers and Coaches
CX and Operations Leaders
Customer-Support Teams
CXMetricWorks is especially useful for professionals and smaller teams that need structured quality processes without complex or expensive enterprise software.
More practical CX tools are on the way.
Coaching Plan Generator
Turn identified quality gaps into structured, actionable coaching plans.
COMING SOON
Calibration Variance Calculator
Compare evaluator scores and identify scoring differences more clearly.
COMING SOON
Call Centre KPI Calculators
Calculate and understand important operational and quality metrics.
COMING SOON
BUILT FROM REAL EXPERIENCE
Practical tools shaped by more than 20 years in BPO and quality management.
CXMetricWorks was founded by Mohd. Azimuzzaman Siddiqui, a customer-experience and quality professional with experience across customer service, quality assurance, auditing, coaching, reporting and team management.
The platform transforms recurring workplace challenges into accessible tools that help CX professionals score more consistently, coach more effectively and make better-informed performance decisions.
Ready to simplify your quality evaluations?
Build your customized QA scorecard, calculate weighted results and identify performance gaps—free and without registration.